General Return Policies & Information

– Our products come from several different suppliers and manufacturers and each has their own return policies. With that in mind, please inspect your shipment upon arrival and report to us immediately, any items sent in error, defects or shortages.

– We suggest you email us at [email protected] before calling for help or information. In most instances, we will need to contact the appropriate company first, before offering any help. This is the likely response you will receive by calling. However, we assure you that your email will be treated with urgency and that we will do everything possible to help. A return email will be sent notifying you of the response we are taking.

– Return shipping fees are the responsibility of the purchaser on all returns/exchanges. Return shipping will be at our expense only if an error is made on our part.

– Returns must be in new, resalable condition, with original packaging.

Merchandise Exchange Return Policies & Information

– If you ordered the wrong item size, color, etc. and want to return it for
exchange you will need to fill out the Merchandise Return Form located on the About tab from our homepage or we can email it to you.
– It normally takes anywhere from 10 to 20 days for credit to post to your account.
– You might want to place you reorder before your account is credited is time is of the essence.
– You will be responsible for the return shipping to the supplier.
– If the return is made promptly there is usually no restocking fees and we will have the new merchandise shipped to you at no charge in most cases.

Damaged Merchandise Return Policies & Information

– Please inspect your items thoroughly upon receipt of
merchandise. Damaged items must be reported directly to the carrier.
– We cannot be held responsible nor can the supplier be held responsible for damage caused by the freight carrier. Please contact the freight carrier immediately to report any damage.
– In most cases you must contact the carrier within 24 hours of delivery.
– The shipping carrier will give you instructions on how to proceed. In most cases a RA# (return authorization number) will be issued to
you before the merchandise can be returned.
– Upon return of the merchandise the supplier will ship the new
merchandise and a new tracking number will be issued to you.
– Please contact us and we will be happy to assist you in any way possible if you have trouble making contact with the shipper or getting the service
you deserve.

Defective Merchandise Return Policies & Information

– If any item is defective be sure to report it to us immediately by email.
– You will need to fill out the Merchandise Return Form located on the About tab from our homepage or we can email it to you.
– Once we have communicated with the supplier or manufacturer we will then email you the instructions that you must follow to return the defective merchandise and send you the replaced merchandise.
– In most cases all returns must be authorized within 10 days of
receiving merchandise but some is as little as 3 days.
– In most cases a RA# (return authorization number) will be issued to
you before the merchandise can be returned.
– The defective item will be replaced as soon as possible within the limitations of the manufacturer’s warranty.
– We work with many manufacturers and each manufacturer has their own return policies so after we contact the manufacturer the instructions we send to you could vary from item to item. In some cases you may be asked to work directly with the manufacturer as per their request and fill out their forms.
– There will be no additional shipping charges for defective items.

Merchandise Received In Error Return Policies & Information

– When a customer receives merchandise that they did not
order they must notify us immediately by email.
– You will need to fill out the Merchandise Return Form located on the
About tab from our homepage or we can email it to you.
– Once we have communicated with the supplier or manufacturer we will
then email you the instructions that you must follow to return the wrong merchandise and send you the corrected merchandise.
– In most cases all returns must be authorized within 10 days of
receiving merchandise, some in as little as 3 days.
– In most cases a RA# (return authorization number) will be issued to
you before the merchandise can be returned.
– All items received in error will have to be returned by you.
– if upon inspection by the supplier of the returned items they are
determined to be in good and unused condition and meet all other
criteria demanded by the supplier then the supplier will ship the
corrected items to you.
– You will receive a tracking number via email (when applicable) after your order ships. You may need to check your SPAM folder for this email (it may be sent directly from the shipping carrier).
– Shipping cost to return the items in error and ship the corrected items
will not be the responsibility of the customer.
– In some cases the customer may receive a refund if they so desire
in place of the corrected items. This policy varies from supplier to supplier and is at their sole discretion.
– If upon inspection of the items the supplier determines that the items
are not returnablethe customer will be given theoptionof having the items returned to them at their own expense.The corrected items will not be shipped in their place.

Missing Merchandise Policies & Information

– It is possible that you may receive your shipment in 2 or more
packages!! Please check the shipping information you received from
us when your order was confirmed to verify where your merchandise is
coming from before contacting us.
– If anything is missing be sure to report it to us immediately by email.
– You will need to fill out the Missing Merchandise Form
located on the About tab from our homepage or we can email it to you.
– We will contact you by email once we have communicated with the
supplier or manufacturer to update you on the status of the missing item.
– The missing item or items will be replaced as soon as possible at no
additional shipping cost to you.

Backordered/Out-Of-Stock Merchandise Policies & Information

– We will notify you of out of stock merchandise by email as soon as we
are aware of it.
– ALL OUT-OF-STOCK MERCHANDISE WILL BE AUTOMATICALLY
CANCELLED UNLESS YOU REQUEST THE ITEM TO BE PLACED
ON BACKORDER IMMEDIATELY ONCE YOU HAVE BEEN NOTIFED
OF THE OUT-OF-STOCK STATUS.
– Out-of-stock merchandise will generally be back in stock within 15-30
days. You may request an order of any size to be put on backorder so
it will ship when it is back in stock.
– Shipping cost on all backordered items will be at no cost to you if part of our flat fee or free shipping program when the order was placed. Hazmat, extremely heavy or bulky items are exempted and there will be an additional shipping charge when the item ships.
– You will need to fill out the Backorder Merchandise Form located on the About tab from our homepage or we can email it to you.
– No shipping cost will be refunded if the item or items are not backordered and were part of an order where other item or items were received or if part of a “flat fee or free shipping” order.

Unwanted or Incidental Return Policies & Information

– When a customer wants to return merchandise that “they” ordered in
error or just decided they no longer wanted it once it was delivered they must notify us immediately.
– You will need to fill out the Merchandise Return Form located on the About tab from our homepage or we can email it to you.
– We will then email full instructions that you must follow to return your merchandise once we have communicated with the supplier or manufacturer.
– We work with many manufacturers and each manufacturer has their
own return policies so after we contact the manufacturer the instructions we send to you could vary from item to item. In some cases you may be asked to work directly with the manufacturer as per their request and fill out their particular forms.
– In most all cases you will have to fill out the supplier or
manufacturer’s own Return Authorization Form before you will be allowed to return any merchandise.
– In almost all cases returns must be authorized within 10 days of
receiving merchandise, some allow as little as 3 days.
– In almost all cases the items will have to be returned at the customer’s
expense.
– In almost all cases there will be a restocking fee of between 10% to
25% depending on the supplier or manufacturer’s restocking fee.
– In almost all cases once the items have been received by the supplier or manufacturer an inspection will be performed to affirm that the items
are in unused and good condition. In some cases the items must be
in they’re original packaging and unopened. Again, rules vary greatly between suppliers and manufacturers.
– After the inspection and the item or items are determined to meet all
the criteria for returned items the supplier or manufacturer will issue an
intent of credit.
– At the time we will issue a credit in the appropriate amount to your
credit card.
– If upon inspection of the items the supplier determines that the items
did not meet all return criteria and are not returnablethe customer will be given the optionof having the items returned to them at their own expense.There will be no credit issued.

Food Return Policies & Information

– FOR THE SAFETY OF OUR CLIENTS, FOOD SALES ARE FINAL, AND CANNOT BE RETURNED. Federal law prohibits the return of any food products once they have been shipped. This includes food ration bars, water pouches, freeze dry foods, and any other packaged food product or anything that can be labeled for consumption. Any particular item that includes food as any part of its total package is subject to the same nonreturnable rules and renders the entire item nonreturnable.
– If a shipment of food items or a particular product that contains food items are found to be “clearly” damaged goods (refer to the Damaged Merchandise Policies and Information) you will have to be contact the shipping carrier and deal with them directly to replace the merchandise.

Guarantees & Warranties

– All guarantee and warranties expressed are those made by the
individual manufacturer. The only warranties applicable to the
products sold on this website are those expressed warranties made by
the manufacturer of the product. Customer understands and agrees
that First Aid Survival makes no representation or
warranties of any kind regarding the nature of the products it sells or
it’s safe or consequential use.
– All guarantee and warranty communication and considerations are to
be handled strictly between the customer and the manufacturer. If you have problems contacting the manufacturer direct please let us know and we will be happy to furnish you with any information that we might have. Shipping and handling cost are not normally covered under guarantee and warranty items.