IMPORTANT INFORMATION ABOUT SURVIVAL KITS

9-26-17 – Survival kits are packed fresh to give the longest shelf life of food.  This would typically mean kits need 1-5 days to pack.  However due to an EXTREME high volume we are currently experiencing wait times of 10-15 days for kits to be assembled and shipped.  Please be aware we are working as fast as possible to get your items to you.  However, during times of extreme high volume kits and orders may be delayed.  It is best to go ahead and buy your kit to save your place in line.  We are seeing this happen across the industry in terms of wait times.

 

General Shipping Policies & Information

– We ship only in the 48 contiguous United States.

– When you (the customer) place an order with us (First Aid Survival) your credit card will immediately be charged with the total amount of the sales transaction. The actual processing and shipment of the product or products will follow after the credit chard charge has been approved.
– Most orders placed before 3:00 PM Central Time Zone will begin being processed the same business day.  This does not mean your order will immediately ship – however – we will begin working to process your order.
– All orders received on weekends or holidays will typically be processed the next business day.
– You will receive a tracking number via email (when applicable) after your order ships. You may need to check your SPAM folder for this email (it may be sent directly from the shipping carrier).
– Any order placed on a credit card that is cancelled after processing but before it ships out will have a 5% cancellation fee deducted from the refund. If the order has been shipped before we can cancel with supplier or manufacturer, then the return policies stated below will apply. In some cases a “return to sender” can be issued; the cost is $15.00 plus any additional shipping fees.
– If you (the customer) refuse the package or the package is regarded as an “Undeliverable Package” by the shipper then you will be charged an Undeliverable Package Charge at the rate charged by the shipper.
– Please remember that you must use the appropriate shipping method on checkout. If you do not use the appropriate method, no refund will be granted.
– For questions about specific shipping methods not offered here please feel free to contact us at [email protected]
– In some instances we may need to contact you regarding your selected shipping method. We will attempt to contact you by phone or email as quickly as possible.

STANDARD GROUND 3 TO 7 DAY SHIPPING: Flat Rate Fee of $8.95 

(MOST KITS REQUIRE GROUND SHIPPING BECAUSE OF MATCHES)

Take advantage of our Standard Shipping flat rate fee. We will ship UPS, FedEx or US Mail. The selection of shipping service is at our discretion. Depending on your location shipments usually take anywhere between 3-7 days once your order has left the warehouse.

The following conditions may apply:

– Good only in the 48 contiguous United States.
– Expedited orders (standard and express shipping) are excluded and normal expedited shipping charges will be applied no matter the size of the order.
– Some sale items may be excluded – please check the item information for any exclusions when ordering.
– Extremely heavy or bulky items may be excluded on an item-by-item basis – please check the item information for any exclusions when ordering.
– You must use the appropriate shipping method on checkout. If you do not use the appropriate method, no refund will be granted.
– Online orders placed through our website qualify but phone, fax and e-mail orders are excluded.
– Refused shipments will be subject to a $20 handling fee – please order
accordingly.

EXPRESS NEXT DAY, 2-DAY AND 3 DAY SHIPPING: TO ARRANGE FOR AN EXPRESS SHIPMENT EMAIL US AT [email protected] MOST KITS REQUIRE GROUND SHIPPING BECAUSE OF MATCHES

The Express Shipping rates are determined based on many factors with varying prices. We will ship UPS, FedEx or US Mail. The selection of shipping service is your choice but must be selected on the supplier or manufacturer’s options set.

The following conditions apply:

– Orders of any amount may be shipped via this method.
– Good only in the 48 contiguous United States.
– HAZMAT, extremely heavy or bulky items may be excluded on an item-by-item basis – please check the item information for any exclusions when ordering.
– Refused shipments will be subject to a $20 handling fee – please order
accordingly.